Privacy Policy

Who looks after your data

Our casino belongs to Novatrix SRL, a company from Costa Rica, and Novatrix SRL decides how player data is used. A data protection officer answers questions about privacy and personal data.

What we keep

When you sign up and play, we store the details that identify you, how to reach you, your payments, your game history and the technical details of the devices you use. We also keep the marketing choices you make and the messages you send us.

Why we use it

We need this information to run your account and payments, to check identity and age, to meet anti-money laundering duties and to apply responsible gambling tools. We also use it to spot fraud and bonus abuse, to improve the site and, if you agree, to send you offers.

Where it comes from

Most details come straight from you. Others reach us from identity and address checks, banks and payment firms, screening databases and the advertising partners we work with.

Who we share it with

Data can go to companies in our group, game studios, payment firms, identity check services, providers of e-mail, live chat and AI messaging tools, and our legal and professional advisers. Authorities receive data only when the law requires it. Each of them may use the data only for the job we give them.

How long we keep it

Anti-money laundering law makes us keep account records for at least five years after an account is closed, so we cannot erase them sooner.

Your choices

You can withdraw consent, see and correct your details, ask for deletion where the law allows, limit or object to processing, take your data elsewhere, stop marketing messages and complain to a data protection authority.

Keeping it safe

Data travels over a secure connection and only staff and partners who need it can see it. Your password protects the account, and two-factor sign-in adds an extra lock.

Contact

Write to [email protected] or use live chat for any privacy question.