Contact Us
Support around the clock
Our team works 24/7 and speaks several languages, so you can get help with your account, payments or offers whenever you need it.
Send your question to [email protected]. We keep a close eye on the inbox and reply as fast as we can.
Live chat
Live chat is open from any page of our casino once you are signed in or on the help section.
Password help
If you cannot sign in, choose the forgotten password option in the sign-in box, enter your e-mail and follow the reset steps we send you.
Complaints
Contact support first. Complaints are accepted only from the account holder and only through the contact details saved in the account. If our reply does not settle the issue, you can take it to EGIS, the independent dispute service we work with.
Who runs our casino
Luckywins Casino is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958 and licensed by the Tobique Gaming Commission under licence 0000002.